Refund policy

We want you to love your purchase! If you are not completely satisfied with your order, we are here to help.

     1. Return Window 

You have 14 days from the date your item was delivered to request a return. 

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

      2. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your final refund amount.

     3. How to Start a Return

Do not send your purchase back to the manufacturer address on the shipping label.

To initiate a return, please contact our support team at bushell.llc@gmail.com with your order number and clear photos showing the condition of the item. We will reply with the exact warehouse address where your return must be sent.

     4. Damaged or Faulty Items

If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 48 hours of delivery.

Include clear photos or video footage of the issue so we can ship out a replacement immediately at no extra charge to you.

     5. Refunds

Once your return is received and inspected by our warehouse, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be automatically processed and applied to your original method of payment within 5–7 business days.